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Privacy & Cookie Policy
What we collect when you contact us or use this website, why, and the choices you have.
What we collect when you contact us or use this website, why, and the choices you have.
Last updated: 30 October 2026
This website is operated by Vertical Heights Pte Ltd, a company registered in Singapore, trading in the United Kingdom as Vertical Heights ("we", "us"). We are responsible for the personal data described in this policy. Contact us about privacy at fadly@verticalheightsuk.com or on 07469 343612.
| Data | Purpose | Lawful basis (UK GDPR) |
|---|---|---|
| Enquiry form: name, email, phone, service, building location, building type, urgency, site-survey request, your message, and the page and source that brought you to us | To reply to your enquiry, arrange a survey and prepare a quote | Steps at your request before entering a contract, and our legitimate interest in responding to business enquiries |
| Emails and calls you make to us | To respond and provide our services | As above |
| Website usage via Google Analytics (pages viewed, approximate location, device, how you reached the site, clicks on phone/email links and form submissions) | To understand which pages and channels help visitors contact us | Your consent, given through our cookie banner |
We do not sell your data or use it for third-party advertising. Some of these providers, and our own team, are located outside the UK (including in Singapore and the United States). Where data is transferred outside the UK we rely on the safeguards required by UK data protection law.
Enquiries that do not lead to work are kept for up to 24 months and then deleted. If you become a client, we keep project and contract records for as long as needed for the contract and our legal and accounting obligations. Google Analytics data is kept for up to 14 months.
You can ask to access, correct or delete your personal data, object to or restrict how we use it, and — where we rely on consent — withdraw consent at any time. Email fadly@verticalheightsuk.com. If you are unhappy with how we handle your data you can complain to the UK Information Commissioner's Office at ico.org.uk.
We only set optional cookies if you click Accept analytics in our cookie banner. You can change your choice at any time using Cookie settings.
| Name | Provider | Purpose | Duration |
|---|---|---|---|
| vh-consent | Vertical Heights (browser storage) | Remembers your cookie choice — strictly necessary | Until you change it |
| vh-first-touch | Vertical Heights (session storage) | Records how you first reached the site this visit, so your enquiry shows its source — only with consent | Until you close the tab |
| _ga, _ga_* | Google Analytics | Distinguish visitors and sessions for usage statistics — only with consent | Up to 2 years |
If you load the Google map on our contact page, Google may set its own cookies; see Google's cookie policy.